Return and Refund Policy

Last Updated: December 2024

1. Overview

At Giftiounique.world, we are committed to providing high-quality online photography courses. We understand that sometimes a course may not meet your expectations, and we want to ensure your satisfaction. This Return and Refund Policy outlines the terms and conditions for requesting refunds for our online courses.

2. Refund Eligibility

2.1 Timeframe

You may request a full refund within 30 days of your course purchase date, provided you have not completed more than 25% of the course content.

2.2 Conditions

To be eligible for a refund, you must:

  • Submit your refund request within 30 days of purchase
  • Have accessed less than 25% of the course materials
  • Provide a valid reason for the refund request
  • Not have violated our Terms of Service

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact us through our contact form or by phone at +1 (719) 289-0159. Include the following information:

  • Your full name and email address associated with your account
  • Course name and purchase date
  • Order number or transaction ID
  • Reason for the refund request

3.2 Refund Processing Time

Once we receive and approve your refund request, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Non-Refundable Items

The following items are not eligible for refunds:

  • Courses that have been completed (more than 25% accessed)
  • Refund requests submitted after 30 days from purchase
  • Courses purchased as part of a bundle if the bundle has been partially used
  • Gift purchases (refunds must be requested by the original purchaser)
  • Courses purchased during promotional sales with explicit "no refund" terms

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If you have accessed between 25% and 50% of the course content, we may offer a 50% refund
  • If technical issues prevent you from accessing the course, we will work to resolve the issue or provide a full refund
  • If the course content significantly differs from the description, we may offer a partial or full refund at our discretion

6. Course Access After Refund

Upon approval of your refund request, your access to the course materials will be immediately revoked. You will no longer be able to access the course content, download materials, or participate in course activities.

7. Chargebacks

If you file a chargeback with your credit card company or bank, we reserve the right to suspend or terminate your account and deny future course access. We encourage you to contact us directly to resolve any issues before initiating a chargeback.

8. Special Circumstances

8.1 Technical Issues

If you experience technical difficulties that prevent you from accessing or completing a course, please contact our support team immediately. We will work to resolve the issue promptly. If we cannot resolve the technical problem, you will be eligible for a full refund regardless of the 30-day timeframe.

8.2 Course Cancellation

In the rare event that we cancel a course you have purchased, you will receive a full refund automatically, regardless of when the cancellation occurs.

9. Subscription Services

If you have purchased a subscription-based service, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. Refunds for unused portions of subscription periods are not available unless required by law.

10. Dispute Resolution

If you are not satisfied with our refund decision, you may contact us to discuss your concerns. We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.

11. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our refund procedures.

12. Contact Us

If you have any questions about our Return and Refund Policy or need to request a refund, please contact us:

Address: 2317 Cedar St, Pueblo, CO 81004, United States
Phone: +1 (719) 289-0159
Email: Contact Form

Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM Mountain Time.